Q. What payment methods do you accept?
We accept all major credit cards such as Visa, Mastercard, and American Express, as well as PayPal. We do not offer other payment methods such as checks, bank transfers, debit cards, or cash on delivery.
Q. How secure is my online order?
Your payment is processed via an SSL-encrypted connection. All data is securely transmitted directly to our payment provider. Your credit card details are not stored on our servers.
Q. How can I change or cancel my order?
Upon receipt of your order, we reserve the right to accept or reject it in whole or in part. If an already authorized order is canceled, we will refund the amount via the originally chosen payment method.
For any cancellation after order completion, a cancellation fee of 0.50 will be charged, as costs are incurred by our payment provider. Orders that have already been packed or shipped cannot be canceled.
Q. When will my order arrive?
The delivery time depends on the shipping option you selected. Once your order has been shipped, you will receive an email with tracking information the following day. Please note that we have no control over potential customs delays.
Q. Can I use multiple discount codes in one order?
Discount and promotional codes are not combinable unless explicitly stated otherwise.
Q. Do I need a customer account to order?
No, you can also order as a guest. However, with a customer account, you benefit from advantages such as faster checkout, an overview of your orders, and updates on new collections and promotions.